Who this is for
Firms where clients notice uneven quality depending on who delivered the work. Supervisors know the difference, but the expectations live in people’s heads rather than a shared sheet.
What we do
Across two facilitated sessions we capture the moments that decide client trust: handover from sales to delivery, site arrival, mid-job checks, and close-out. We turn those into a short standards sheet your supervisors can use without creating a bureaucratic manual.
Included and excluded
Included: facilitation, draft standards sheet, one revision round, and a 45-minute briefing for supervisors. Excluded: staff training programmes, mystery shopping, and rewriting client contracts.
Pricing basis
Fees begin at NZD 4,200 for a single service line. Additional service lines or sites are quoted after we see the current close-out process.
Enquire
Ask about a Delivery Standards Clinic and name the service line that causes the most uneven feedback.