Who this is for
Service businesses that keep saying yes to bookings until the roster cracks. If overtime has become the default way to meet client dates, a Capacity Planning Session helps you set honest limits before the next busy season.
Scope
We work with the owner and the person who builds the roster. Together we map available productive hours, non-billable load (travel, admin, rework), and the booking rules that currently exist — written or unspoken. You leave with a simple capacity picture and 2–3 rule changes to test over the following month.
Included
- Pre-session questionnaire and a short call to collect roster samples
- Facilitated workshop (half or full day)
- One-page capacity summary and recommended booking limits
- Email follow-up within five business days answering clarification questions
Not included
Recruitment planning, payroll redesign, or multi-month implementation support. Those can be scoped separately after an Operations Review if needed.
Next step
Enquire about a Capacity Planning Session with your typical weekly booking volume and team size.