Refunds & Cancellations

Scope

This policy applies to paid consulting engagements with Evolving Technet, including Operations Reviews, Capacity Planning Sessions, Delivery Standards Clinics, and related check-in sessions. It does not cover products, physical goods, or software subscriptions — we do not sell those.

Deposit and payment

Proposals state whether a deposit is required. Deposits are typically 30% of the project fee and are due before fieldwork begins. Remaining fees are due on delivery of the findings brief or as otherwise scheduled in the proposal.

Cancellation by you

• More than 10 business days before kick-off: full refund of fees paid, less any non-recoverable travel already booked with your written approval.
• 5–10 business days before kick-off: 50% of the project fee is retained; the balance of fees paid is refunded.
• Fewer than 5 business days before kick-off, or after kick-off: fees for work already performed are payable; unused portions may be partially refunded at our discretion based on time spent and costs incurred.

Workshop dates (Capacity Planning Sessions) cancelled with fewer than 5 business days’ notice are non-refundable for the session fee, though you may reschedule once within 60 days subject to availability.

Rescheduling

You may request to reschedule an agreed kick-off or workshop date once without charge if you give at least 5 business days’ notice. Further reschedules may incur an administrative fee stated in the proposal.

No-shows

If key interviewees fail to attend agreed sessions without timely notice, that time is treated as delivered. We will attempt one rebooking; additional sessions may be charged at the day rate noted in the proposal.

Work already started

Once interviews or observation have begun, fees reflect time and preparation already invested. A partial refund may apply to unused later stages if you terminate early; we will itemise completed versus remaining work within 10 business days of written termination notice.

Non-refundable items

• Approved third-party travel and accommodation already purchased
• Facilitator time delivered in completed workshop days
• Custom materials already prepared for your firm after kick-off (for example draft standards sheets) where termination occurs after preparation has started

Refund process and timing

Email refund requests to info@evolvingtechnet.digital with your proposal reference and reason. We confirm eligibility within 5 business days. Approved refunds are processed to the original payment method within 10–15 business days of approval.

Method

Refunds are issued by the same method used for payment (bank transfer or invoice credit). We do not refund in cash.

Exceptions

If we cancel an engagement for reasons other than your breach of the proposal, you receive a full refund of fees paid for undelivered work. Statutory rights under New Zealand consumer law remain unaffected where they apply.

Contact

Refund and cancellation queries: info@evolvingtechnet.digital / +64 9 555 5310.